Full-time
Open
April 23, 2025
Operations Agent Import / Customer Service – Air Freight
Description
As Operations Agent Import, you are responsible for the smooth handling of our
air freight import shipments. You monitor the entire process: from booking
flights, arranging customs declarations to informing customers about
the progress of their shipment. You make sure everything is right — on time, correctly and
according to the rules.
What are you going to do, among other things?
- Full coordination, planning and monitoring of air freight import shipments.
- Ensuring the various customs declarations and timely presence of all necessary documentation.
- Organizing deliveries/pick-ups from external carriers and monitoring progress (Track & Trace).
- Actively and proactively inform customers about status, details, delivery times, additional costs or deviations.
- Correct administrative handling and invoicing of files.
- Backup for export activities in the absence of colleagues (if necessary).
Compliance with safety regulations, quality standards and internal protocols.
Requirements
Minimum 2 years of experience in a similar import function within air freight/logistics.
Knowledge of customs procedures, legislation and regulations regarding air freight and import documentation.
- Good command of Dutch and English, both spoken and written.
- Solution-oriented, proactive and strong communication skills.
- Flexible and independent, but also a team player who enjoys working together.
- Living within a radius of 20 km from Aalsmeer.
- Willingness to continue developing yourself within the logistics sector.
Benefits
- A challenging import role in a fast-growing, internationally operating company.
- Close cooperation with motivated and enthusiastic colleagues in an informal working atmosphere.
- Excellent growth opportunities within the logistics sector.
- Salary between €2,700 and €3,500 gross per month, depending on age and experience.
- 25 days of vacation (on a full-time basis) + 8% holiday pay.
- Pension scheme and travel allowance.
- Standby allowance.
